Returns Policy

Last updated: June 2026

14-Day Returns

You have 14 calendar days from receipt of your order to return products for a full refund.

Conditions

Products must be unused, in original packaging, and in resalable condition. We recommend inspecting goods immediately upon delivery.

Return Process

Contact us at info@buywatertank.com or 0800 688 9824 to initiate a return. We will provide a returns number and instructions.

Refunds

Refunds are processed within 14 days of receiving returned goods. Original delivery charges are non-refundable unless the item is faulty.

Faulty Goods

If you receive a faulty or damaged product, contact us within 48 hours of delivery and we will arrange a replacement or refund at no cost.